Thomas Cook India, an integrated travel services company has announced its very first Virtual Holiday Store to bring to customers a solution of safe, convenient, personalized holiday planning.
Given constant changes in travel and health protocols, India’s travelers are in need of guidance and reassurance when planning their holidays. Thereby, Thomas Cook is now focused on instilling confidence and positive sentiment towards leisure & business travel for customers. Virtual Holiday Store is part of the endeavor to empower customers with contactless and convenient holiday planning of Thomas Cook India.
The store intends to help customers with all their travel-related queries by just logging onto the website. Customers can connect over video chat with travel experts from 8 am to 12 pm who will help them with travel requirements, including domestic and international holidays, value-added services like travel insurance, end-to-end Covid-negative certification services, visa services, documentation and more.
Mr. Mahesh Iyer, Executive Director & CEO, Thomas Cook (India) Ltd. said, “The pandemic era and lockdowns have accelerated the demand for virtual and contactless sales and service. In line with this need and as is expected of a market leader, keeping customer safety as the top priority, we at Thomas Cook have launched our Virtual Holiday Store – an innovative, interactive sales and service platform that combines the power of digital with the much loved Thomas Cook personal – human connect.”
“Our Virtual Store model aims at supporting our customers with safe/contactless and convenient holiday planning – incorporating much needed personalized, face-to-face connect, so essential when it comes to holiday planning and reassurance in the Covid-19 era.”