The Travel Corporation has restructured its U.S. sales force, putting all of its premium and luxury brands under a single entity called the Velvet Collection.
Under the new sales organization, the company said representatives are cross-trained to offer comprehensive information about its Red Carnation Hotel Collection, Uniworld Boutique River Cruises, Insight Vacations, Luxury Gold and African Travel.
Ellen Bettridge, the CEO Of Uniworld, described the new organization as “a dream team” that would serve the agent community.
“As an organization, we continually evaluate our business processes to ensure that we are delivering the best solutions and assistance to our partners and guests. TTC is driven by service and that’s exactly the point of our new Velvet Collection sales team. We want to be ready to better serve agents catering to travel’s first returners: affluent market customers who are looking for perfectly planned, authentic experiences across the globe,” she added.
According to Bettridge, The Velvet Collection team will mirror the way travel advisors serve their customers, leveraging consultative selling processes to offer real-time solutions to their travel concerns across travel products, experiences and destinations.
“It’s about relationship building and delivering outstanding service across the travel spectrum from river cruising and guided vacations to luxury hotels stays and custom safari experiences. By optimizing information, we will become a single source of helping our travel partners deliver the very best now and into the future,” says Bettridge.