Singapore Airlines receives highest rating in global airline health and safety audit

Destination Editor
05:00:44 - January 21, 2021

Singapore Airlines has been awarded the diamond rating in the APEX Health Safety powered by SimpliFlying audit of global airlines.

Singapore Airlines has received the diamond rating for hospital-grade level health safety. This is the highest level of airlines’ health and safety standards, jointly conducted by the non-profit Airline Passenger Experience Association (APEX) and aviation strategy firm SimpliFlying. The audit standards are based on independently verified, validated, and certified airline passenger health safety measures.

The audit covers 10 categories of health and safety, including testing, tracing, on-the-ground procedures, in-flight measures and partnerships that further the integrity of airline product safety.

Airlines that clearly meet and exceed all needed health standards for passenger safety and well-being are awarded the “gold standard” rating. Airlines that get 100 points above the gold standard are awarded a platinum rating and those that score at least 200 points above receive a diamond rating.

Singapore Airlines is one of the first 12 airlines to be certified. Some other airlines receiving the diamond rating are Qatar Airways, Etihad Airways, Turkish Airlines, Air Canada, Saudia, Alaska Airlines, United Airlines and Britain’s Virgin Atlantic.

Yeoh Phee Teik, Senior Vice President Customer Experience, Singapore Airlines, said: “Our teams deep-dived into many checkpoints along the end-to-end customer journey. We reinforced existing procedures where necessary, enhanced some of them, introduced new measures to supplement them, and used digital technologies to complement them and support a more seamless travel experience.”

“Receiving the Diamond status in this audit is a recognition of this unwavering commitment to safeguarding the well-being of our customers and staff in all areas of our operations. Singapore Airlines is renowned for our industry-leading product and service, and we will continue to ensure that world-class health and safety standards remain an integral part of our brand promise.”


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