From July 29, Pacific Airlines (formerly Jetstar Pacific Airlines) officially adopted the Sabre Passenger Service System (PSS) from the national carrier parent company Vietnam Airlines Group.
Pacific Airlines’ website will also change to www.pacificairlines.com from July 31 (originally www.Jetstar.com) as it discontinued to operate under the franchise and use the system from Jetstar group.
According to Pacific Airlines, the change in the reservation system is one of the major improvements in its transformation in order to enhance efficiency and promote the potential of developing the dual-brand strategy of both Vietnam Airlines and Pacific Airlines, support the airline development along with Vietnam Airlines Group in Asia – Pacific region.
Vietnam Airlines has been a Sabre PSS user for more than a decade and, with this new agreement, both airlines will benefit from a single, integrated passenger platform to enable improved operational efficiencies and frictionless experience for travelers, as Pacific Airlines prepares to resume regular scheduled services with Sabre’s PSS. Combined teams expect to complete the transition quickly from the legacy third party system to the Sabre PSS.
During the first phase of conversion, passengers who access the website www.pacificairlines.com.vn or www.pacificairlines.com to purchase air tickets or check in online will be redirected to the website www.vietnamairlines.com. However, passengers in Pacific Airlines’ flights still check in at Pacific Airlines counters as usual.
Pacific Airlines flights are operated and displayed under flight number VN 6xxx like those from Vietnam Airlines.
According to Pacific Airlines, Pacific Airlines will arrange staff to assist and guide passengers to its check-in counters at the airport for now.
During the conversion, the airline also encountered a few technical problems in the reservation system, causing many passengers cannot fly though had reserved and done payment for air tickets.
Trinh Hong Quang, Vietnam Airlines Executive Vice President and Pacific Airlines Chairman, said that Vietnam Airlines and Qantas Group (Australia) had agreed to change Jetstar Pacific to Pacific Airlines in Vietnam market due to the mismatch in operation between these two main shareholders (Qantas was a private company while Vietnam Airlines was a state-owned company), causing Jetstar Pacific’s (Pacific Airlines’) failure in the domestic market.
“Vietnam Airlines Group is delighted to build on our existing agreement with Sabre, our trusted and long-term technology partner. It is especially important right now to have the most robust, agile and advanced technology solutions possible to propel our business into the future. While everyone in the travel industry is experiencing an unprecedented situation, we are very much focused on moving forward with our PSS Transformation program to place us in the best position for recovery, growth and future expansion,” added he.