Heathrow Airport trials touchless bag drop technology

Destination Editor
04:35:32 - September 15, 2021

Heathrow Airport has partnered with Amadeus to trial the touchless bag drop technology.

ICM Airport Technics, a subsidiary of Amadeus, and Heathrow have tested several touchless bag-dropping technology options, such as screen mirroring via travelers’ mobile phones.

In the end, the two sides decided to use proximity sensor technology. This technology uses an infrared proximity sensor, which can detect passenger’s fingers as far as a distance of 3cm from the screen.

The technology has already been installed in six Auto Bag Drop units in the airport.

Mark Burgess, Heathrow’s process improvement director, said: “We’re preparing to welcome back more travelers, by looking for new and innovative technologies that will help to ensure the passenger experience remains safe and efficient in a post-Covid world.

“That’s why we’re delighted to be working with Amadeus to trial these touchless self-service bag drop units. This is just one of many new measures that we’re implementing across our terminals, as part of Heathrow’s Fly Safe program.”

ICM Airport Technics CEO Richard Dinkelmann said: “We’re working closely with our airport and airline partners to deliver solutions that help them adapt passenger services to the new environment.”

Heathrow Airport trials touchless bag drop technology

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